Politique de remboursement

RETURNS

Can I return my purchase online?

Yes, you can return your order up to 14 days after receiving it, as long as the products maintain their original characteristics and no signs of use. To make a return you just have to:

  • Download and complete the Online Return Form and send it to info@hirundo.pt with the order number identification in the subject of the email. If payment for the order has been made through the MBway service or ATM references, you must mention, in the same email, the Iban to which you want the transfer of the refund amount to be made.(In case the payment was made by Visa, the refund of the returned items is made in the same payment method chosen for the purchase after receipt and verification of the returned product's conformity.)· 

Shipping costs are not refundable in cases where shipping costs were applied.

All returns must be made to:

Hirundo

 Rua de Revinhade n. 830

4650-376 Revinhade Felgueiras

 

If the returned items show signs of use, Hirundo reserves the right not to accept the return and refuse their refund.

NOTE: For exchanges and returns coming from countries outside the European Union, it is extremely important to indicate, at the post office, that the delivery of the item is due to an exchange or return. In this way, the customs process is facilitated.

Defective Product

If your product is defective, do not hesitate to let us know. 

 Just follow these steps: 

  • Send an email to info@hirundo.pt: 
    • Subject of the email: ”Complaint # 1001” (after the cardinal, put your order number). 
    • Attached: 2 or 3 clear photographs that clearly show the problem found in the product. 
    • Email text: describe in detail the problem encountered. 
  • Send your product to Hirundo - Rua de Revinhade n. 830, 4650-376 Revinhade Felgueiras. 
  • Your product will be analyzed in the laboratory. We will proceed with its repair if it is a simple and easy to solve problem, allowing the reduction of waste. This solution will only be possible if it does not bring any inconvenience to you. In case there is no possibility of repair, we make the replacement. 
  • This process takes about 10 working days. 

We assume responsibility for all our products as long as the shoes show signs of normal use. You can confirm. After a complaint, the product will be subjected to laboratory analysis and any non-compliance will be detected and, in this situation, Hirundo reserves the right to deny its repair / replacement.