Politique d'expédition

How do I make an online purchase?

Please follow the steps below:

  • You can create your user account or proceed as a guest;
  • You select the product and its desired size in our store and click on "ADD TO CART";
  • If you want to add more products click on "CONTINUE SHOPPING";
  • If you wish to finalize your purchase, check your order, confirm that you agree with the terms and conditions, if you want an invoice with tax data, insert the name and VAT number, if you do not proceed and click on "FINALIZE PURCHASE."
  • Fill in the shipping data: E-mail; Name; Surname and Full Address and Contacts;
  • If you have any discount code to use, type it in "DISCOUNT CODE" and click on "APPLY" if you do not go ahead and click on "CONTINUE TO SHIP";
  • For Portugal shipping is free, for other countries choose the shipping option and click on "PROCEED TO PAYMENT";
  • Choose the payment method: Credit Card, PayPal, MBway or Multibanco Payment (if you choose MB, the order will only be processed after paying the MB reference generated in the next step);
  • If you want the billing address to be the same as the shipping address, click on "THE SAME SHIPPING ADDRESS"; if you're going to place another click on "USE A DIFFERENT BILLING ADDRESS" and fill in with the data you want;
  • Finally, click on "MAKE MY ORDER" and your order summary will be generated (as well as the MB Reference if you have chosen this payment method).
  • Then you have to wait for them to arrive.

 

SHIPPING

How much does Shipping cost?

Shipping varies depending on the country of destination and the products purchased.

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 15 days of delivery.

Will I be responsible for import duties and taxes?

If the order is sent to countries in the European Union, it will not be subject to any customs payment. If the shipment is made to other countries in the world (except EU), they may be subject to import duties and taxes that are assumed by the customer.

Exchanges

Can I exchange my purchase online?

Yes, you can exchange your order up to 14 days after receiving it, as long as the products maintain their original characteristics and have no signs of use. To make an exchange you just have to:

-Download and complete the Online Return Form and send it to info@hirundo.pt with the order number identification in the subject of the email. In the "reason" field, indicate the reason for the exchange and which model and size you want.

-The return costs are paid by the customer, but Hirundo is responsible for sending them back to you.

-As soon as we receive the returned product, we will ship the requested new product.

All returns must be made to:

Hirundo

 Rua de Revinhade n. 830

4650-376 Revinhade Felgueiras

The exchange can be made by size, color or model and is subject to the stock available at the time we receive the return.

If the returned items show signs of use, Hirundo reserves the right not to accept the exchange.

NOTE: For exchanges and returns coming from countries outside the European Union, it is extremely important to indicate, at the post office, that the delivery of the item is due to an exchange or return. In this way, the customs process is facilitated.

I have already filled out and submitted the online return form and would like to modify it, how can I do it?

Simply download a new Online Return Form and fill in according to the changes you want to modify. Then send it back to us. We will take into account the last form received.